Poncho - Terms of Use

Poncho is an online learning and Third Party Deals platform for children and young adults, which includes an online marketplace connecting users with a selection of hand-picked third party suppliers (“Poncho Partners”) who offer Third Party Deals, events, learning opportunities, after school and holiday clubs, and other services and products for children and families. . Access to Poncho is only granted to employees and or other workers of Poncho’s clients including temporary, agency or contract workers, interns, volunteers and independent contractors.

Within Poncho, parents will find a range of Third Party Deals for all ages with a focus on learning and development. There will be a mix of both in-person Third Party Deals and online (primarily online at present given the current restrictions).

Poncho Partners have been carefully selected, ensuring that they meet our high standards. Poncho also negotiates considerable discounts with Poncho Partners across all Third Party Deals, all or most of which are passed on to parents. Parents can also use their employer credits (if provided) to further reduce the cost and can pay for any remaining balance using their own funds.

Poncho further supports working parents with the cost of childcare by providing advice on government subsidies that may be available to them. Every parent is entitled to a free consultation call with one of our advisors , accessible through Poncho.

These terms of use (the “Terms”)(together with the documents referred to in it) tell you the terms on which you may make use of:

In these Terms, we refer to our Site and the App collectively as “Poncho”. Poncho is owned and operated by Poncho Care Limited, a company registered in England and Wales under number 12875128 and registered office address at 16, Wadebridge Square, Poundbury, Dorchester, England DT1 3AQ ( “we”, “our”, and “us”).

Please read these Terms carefully before you start to use Poncho. By using Poncho, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use Poncho.

Your attention is particularly drawn to the following:

1.  THESE TERMS

  1. 1.1  These Terms constitute the agreement between you and us for the use of Poncho and the content and services available through it.
  2. 1.2  We may change these Terms: 1.2.1  to reflect changes in relevant laws and regulatory requirements; and 1.2.2  to implement minor technical adjustments and improvements, for example to address a security threat.
  3. 1.3  In addition, we may make other changes to these Terms, but if we do so we will notify you and if you don’t agree with the changes you may then contact us to close your account before the changes take effect.
  4. 1.4  The ways in which you can use the App may also be controlled by the Apple App Store's and the Google Play Store’s respective rules and policies.

2.  ACCESSING PONCHO

3.  YOUR RIGHT TO ACCESS PONCHO

4.  THE PONCHO MARKETPLACE

5.  BOOKING OR PURCHASING A THIRD PARTY DEAL WITH A PONCHO PARTNER.

  1. 5.1  Below,we set out how a legally binding contract for a Third Party Deal between you and a Poncho Partner is made through Poncho.
  2. 5.2  You may submit a booking request on Poncho.
  3. 5.3  When you submit a booking request, we will acknowledge it by email. This acknowledgement does not, however, mean that your request has been accepted by the Poncho Partner.
  4. 5.4  We may contact you to say that we cannot accept the booking request. This is typically because the Third Party Deals is fully booked, or has been withdrawn by the Poncho Partner.
  5. 5.5  We will only accept your booking request when we email you to confirm this. At this point, a legally binding contract will be in place between you and the Poncho Partner.
  6. 5.6  The price quoted for the Third Party Deal is put forward by the Poncho Partner and is not offered or endorsed by us
  7. 5.7  Payment for Third Party Deals must be made by you either through Poncho or on Poncho Partner website. If it is through Poncho, we collect your payment on behalf of the Poncho Partner. Your payment will be processed by our third party payment Poncho Partner (Stripe) in accordance with their terms and conditions and privacy policy.
  8. 5.8  The Poncho Partner’s terms and conditions of supply will apply to your contract with the Poncho Partner for the Third Party Deals. These terms and conditions are available on the provider websites.

6.  CONSUMER'S RIGHT TO CANCEL A CONTRACT

7.  USING PONCHO

8.  YOUR PRIVACY
8.1  Our Privacy Policy sets out how we will use your personal information.

9.  ACCEPTABLE USE RESTRICTIONS

10.    ACCOUNT SUSPENSION
10.1 We reserve the right to suspend your account and access to Poncho if you fail to comply with these Terms, or if we reasonably believe such a failure to have occurred. If your account is suspended you have the right to appeal the decision by emailing Poncho at support@poncho.care, following which we will review the relevant facts and re-consider the decision to suspend. If the appeal is successful, we will reinstate your account. If the appeal is unsuccessful, we will terminate your account on a permanent basis

11.  UPDATES TO PONCHO

12. USER CONTENT

13.  INTELLECTUAL PROPERTY RIGHTS AND USE OF PONCHO

14.  DISCLAIMER

15.  LIMITATION OF OUR LIABILITY

16.  MISCELLANEOUS

17.  APPLICABLE LAW
17.1 These Terms are governed by English law and you can bring legal proceedings in respect of Poncho in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

18.    CONTACT US
18.1 Questions,comments, notices, complaints and requests regarding these Terms or Poncho should be sent by email to support@poncho.care.




Last Updated:  27-11-2020